I am selling my property and have a biomass boiler installation. What should I do?

Please contact our dedicated Customer Relations Team who will be happy to guide you through the process and inform you of your obligations.

I have received communication from Ofgem regarding an audit on my Biomass installation, what should I do?

Please contact our dedicated Customer Relations Team who will be happy to guide you through the process, inform you of your obligations, and assist with the provision of any required documentation.

How can I minimise biomass boiler problems?

Common issues with biomass boilers is a lack of maintenance and burning poor quality fuel. Your boiler will operate more efficiently if you use good quality wood pellets. Please refer to the Biomass Suppliers List for an approved supplier in your area.

How often should my biomass boiler be serviced?

Our dedicated Customer Relations Team will contact you directly to arrange an appointment from one of our qualified Biomass Engineers to attend when your boilers service is due. If you notice any of the following signs whilst cleaning or operating your biomass boiler, please get in touch with our dedicated Customer Relations Team.

1. A lot of unburnt fuel within the ash deposit chamber.
2. High levels of soot and clinker within the combustion chamber.
3. Excessive black smoke production during combustion.

What does the service involve?

1. A general inspection.
2. Cleaning of airway ports.
3. Inspection and cleaning of the heat exchanger and combustion chamber.
4. All seals and bearings checked, replaced and/or greased where necessary.
5. Replacement of any worn components. Occasionally, replacement parts may need to ordered and replaced during a future appointment.
6. Inspection and testing of all safety equipment.
7. Inspection of any associated fuel store and ancillary equipment.
8. Flue gas analysis to check combustion efficiency.

How long will the service take?

A full service can take from a couple of hours to half a day. If you recieve a morning appointment, our Customer Relations Team will usually ask you to turn the boiler off the evening before your service appointment.